Help center
Frequently asked questions
Everything you need to know about working with us.
What products do you design?
We can design almost any product related to your branding, such as Logo, Postcard, Introduction Card, Envelope, File Bag, Document Bag, Calendar (wall and desk versions both available), Mascot, Notebooks, Pens, and more. If you are not sure whether we can design your desired product, please contact us.
How can I get started?
You can begin any of our services by filling out the form available on our website or by contacting us through social media. We'll guide you through the process for the specific service you need.
How can I contact customer support?
You can contact our customer support by texting us on Telegram or emailing us at contact@ultraadsmedia.com. Our support team is here to assist you and will get back to you within our working hours.
What are your working hours?
Support time: 08:00 AM to 00:30 AM (next day), GMT +7. Budget top-up requests should be sent before 09:00 PM, GMT +7. Any requests sent outside working hours will be processed on the next working shift.
What is your policy regarding refunds?
We calculate the refund amount based on the progress of the current service and then transfer the remaining amount to the customer's preferred payment method.